Can't log in using Firefox

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greenbean
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Can't log in using Firefox

Post by greenbean » Sat Nov 17, 2018 11:31 am

Strange. I enter username/password and it just returns me to the homepage (and not logged in). Chrome and Safari are fine.
norbie2018
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Re: Can't log in using Firefox

Post by norbie2018 » Sat Nov 17, 2018 12:01 pm

The exact same thing was happening on my android phone using chrome, but it eventually resolved itself.
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Burgerbob
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Re: Can't log in using Firefox

Post by Burgerbob » Sat Nov 17, 2018 12:25 pm

Can't log in on chrome on my computer. Still signed in on my phone.
Bonearzt
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Re: Can't log in using Firefox

Post by Bonearzt » Sat Nov 17, 2018 3:10 pm

Try clearing the cache & cookies
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Matt K
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Re: Can't log in using Firefox

Post by Matt K » Sun Nov 18, 2018 7:35 am

As Eric mentioned, try resetting your cache on your browser (and possibly your device... I haven't touched an iOS device in awhile so I dont' recall if they have a separate area for that since all of the browsers are technically Safari with a different theme under the hood - not literally, that's extremely simplistic but not totally incorrect ether). At any rate, once you've done that, explicitly go to:

https://trombonechat.com

If that doesn't work, can you let me know your browser and OS version --- I'll try to do some troubleshooting. My wife has an iOS device (I really tried to talk her out of it!) so I can see if I can reproduce the problem on that if not.

-Matt
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greenbean
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Re: Can't log in using Firefox

Post by greenbean » Sun Nov 18, 2018 10:40 am

I am using a MacBook Pro and, yes, it seemed to be some kind of cache problem. I restarted the browser and that solved the problem. Thanks for the ideas!
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Matt K
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Re: Can't log in using Firefox

Post by Matt K » Sun Nov 18, 2018 11:07 am

Phew! One down!
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