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Can't log in using Firefox

Posted: Sat Nov 17, 2018 11:31 am
by greenbean
Strange. I enter username/password and it just returns me to the homepage (and not logged in). Chrome and Safari are fine.

Re: Can't log in using Firefox

Posted: Sat Nov 17, 2018 12:01 pm
by norbie2018
The exact same thing was happening on my android phone using chrome, but it eventually resolved itself.

Re: Can't log in using Firefox

Posted: Sat Nov 17, 2018 12:25 pm
by Burgerbob
Can't log in on chrome on my computer. Still signed in on my phone.

Re: Can't log in using Firefox

Posted: Sat Nov 17, 2018 3:10 pm
by Bonearzt
Try clearing the cache & cookies

Re: Can't log in using Firefox

Posted: Sun Nov 18, 2018 7:35 am
by Matt K
As Eric mentioned, try resetting your cache on your browser (and possibly your device... I haven't touched an iOS device in awhile so I dont' recall if they have a separate area for that since all of the browsers are technically Safari with a different theme under the hood - not literally, that's extremely simplistic but not totally incorrect ether). At any rate, once you've done that, explicitly go to:

https://trombonechat.com

If that doesn't work, can you let me know your browser and OS version --- I'll try to do some troubleshooting. My wife has an iOS device (I really tried to talk her out of it!) so I can see if I can reproduce the problem on that if not.

-Matt

Re: Can't log in using Firefox

Posted: Sun Nov 18, 2018 10:40 am
by greenbean
I am using a MacBook Pro and, yes, it seemed to be some kind of cache problem. I restarted the browser and that solved the problem. Thanks for the ideas!

Re: Can't log in using Firefox

Posted: Sun Nov 18, 2018 11:07 am
by Matt K
Phew! One down!